HelpDesk Process

Step One:

Visit the HelpDesk Portal via

Step Two:

Complete the Request for Support/Further Support form (Attach a cover letter signed by a high-level State official) and submit online.

Step Three:

A preliminary assessment is conducted on the request for support/further support form submitted to ascertain what kind of intervention is best fit. Where necessary a diagnostic study visit to the State is conducted.

Step Four:

Based on preliminary assessment/diagnostic study report:
  • knowledge guides/tools are deployed where available and applicable
  • Direct technical assistance is provided- Advisory/ capacity building support

Step Five:

An evaluation exercise is carried out to track the impact of the support.

HelpDesk Framework